What do you want to know about Maxio?
More about Maxio
What is Maxio and how can it help my business?
Maxio is a recurring billing system designed for Web 2.0 and SaaS companies. Maxio frees you from worrying about billing so you can focus on building innovative web applications.
Maxio provides the tools you need for your business, including:
Support for trial periods
Automatic proration if your customers upgrade or downgrade during a billing cycle
Outreach to customers to resolve problems if their credit card payments fail
Hosted pages for your customers to sign up and manage their credit card information
Coupon codes so your customers could get a discount when they sign up
Metered billing (for instance, billing by the number of text messages sent or sales leads purchased during a defined billing period)
Tracking of "seats" over long periods of time, such as software licenses purchased or hotel rooms managed through your system
What makes Maxio qualified to handle my billing?
How long does it take to start using Maxio?
What support options do you offer?
Customer and Payments FAQ
More about customers and payments
How does Maxio bill my customers?
Maxio bills your customer's credit card on whatever schedule you define. In addition to processing one-time and recurring transactions, Maxio can handle free trial periods, one-time fees, promotions, refunds, email receipts, and even dunning (reminders for failed credit card payments) management.
Maxio acts as an intermediary between your website and your payment gateway. You create subscription plans and integrate them into the signup process on your website. Then, Maxio initiates transactions with your payment gateway.
What is a merchant account/payment gateway?
Do I need a merchant account and payment gateway to start using Maxio?
Can I use my existing payment gateway or do I need to change?
Can I use Maxio for one-time transactions?
Do you support metered billing?
Can I bill my customers more than once a month?
Can I create custom subscription plans?
Can I track billing data for multiple companies?
What happens if a transaction fails?
How do I export my customer’s credit card information if I decide to leave Maxio?
More about Maxio's security
What does it mean to be PCI compliant?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment. Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, social security number, or other information. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.
Maxio is Level 1 PCI Compliant, the highest level a business can attain. We also work with only the most reputable gateways to make sure all of your customers' payment information is stored in a PCI-compliant way.
What is Maxio's uptime?
Is my billing data secure?
Global Billing FAQ
More about global billing
Can I use Maxio in another country or currency?
Your customers can be located almost anywhere in the world and they can buy from you via Maxio. As long as they have a type of credit card that is supported by your payment gateway (usually Visa, MasterCard, and American Express, and sometimes others), your customers can purchase from you using Maxio.
Your location matters. You need to be able to conduct legal business (or at least have a bank account) in one of the countries where we have supported payment gateways.
Can I use Maxio in my country? And where can my customers be located?
Does Chargify support collecting foreign currencies?
Do I need to install software to use Maxio?
There is no software required to use Maxio. Maxio has an easy-to-use online interface that will help you manage your subscription billing; it takes only minutes to set up your subscription plans. You’ll have the ability to search across plans, transactions, and even customer groups, making it easy to track trends.