FAQ

Maxio is a recurring billing system designed for Web 2.0 and SaaS companies. Maxio frees you from worrying about billing so you can focus on building innovative web applications.

Maxio provides the tools you need for your business, including:

• Support for trial periods

• Automatic proration if your customers upgrade or downgrade during a billing cycle

• Outreach to customers to resolve problems if their credit card payments fail

• Hosted pages for your customers to sign up and manage their credit card information

• Coupon codes so your customers could get a discount when they sign up

• Metered billing (for instance, billing by the number of text messages sent or sales leads purchased during a defined billing period)

• Tracking of "seats" over long periods of time, such as software licenses purchased or hotel rooms managed through your system

Maxio bills your customer's credit card on whatever schedule you define. In addition to processing one-time and recurring transactions, Maxio can handle free trial periods, one-time fees, promotions, refunds, email receipts, and even dunning (reminders for failed credit card payments) management.

Maxio acts as an intermediary between your website and your payment gateway. You create subscription plans and integrate them into the signup process on your website. Then, Maxio initiates transactions with your payment gateway.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment. Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, social security number, or other information. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.

Maxio is Level 1 PCI Compliant, the highest level a business can attain. We also work with only the most reputable gateways to make sure all of your customers' payment information is stored in a PCI-compliant way.

Your customers can be located almost anywhere in the world and they can buy from you via Maxio. As long as they have a type of credit card that is supported by your payment gateway (usually Visa, MasterCard, and American Express, and sometimes others), your customers can purchase from you using Maxio.

Your location matters. You need to be able to conduct legal business (or at least have a bank account) in one of the countries where we have supported payment gateways.

There is no software required to use Maxio. Maxio has an easy-to-use online interface that will help you manage your subscription billing; it takes only minutes to set up your subscription plans. You’ll have the ability to search across plans, transactions, and even customer groups, making it easy to track trends.